FAQ
Where is your factory located?
Our factory is located in Yangmei Youth Industrial Zone, Taoyuan, Taiwan.
Could you make customized playing cards? Is there extra charge?
Yes, we do customize a variety of playing cards and game cards. And we will charge plate charge for cards and packaging. If you require to make your own size and packaging, there will be an extra die cut charge and tooling charge.
How long is the production lead time?
Generally, around 30 days after e-proof and PI confirmation and 30% deposit received. For special cases, the lead time might be longer.
What is the most popular size of playing card?
Bridge size 58x88mm for Asian market and Poker size 62x88 or 63x88mm for American and European market.
How can I get the price?
Please leave your information on the inquiry cart, or send your inquiry by email. We will get back to you ASAP!
Do you ship internationally?
Yes, we’ve shipped to 114 nations worldwide.
How much does shipping cost and what are my shipping options?
Shipping charges vary by the product quantity and the location you are shipping to. Deliver via Sea, Air or Express Service are both available. For sea shipment please offer the destination port, for air shipment please offer the airport, and for express delivery please offer the detailed address as well as postal code, so that we can confirm the freight charge ASAP.
What is your minimum order quantity?
For generic packaging, such as paper tuck box or plastic box, MOQ is 1,008 decks for one design. Other special packaging, please check with us.
What is your payment term?
For order amount less than US$3,000, please pay total amount to save the bank charge for both sides. For order amount over US$3,000, 30% deposit by T/T upon P/I confirmed and 70% balance should be paid before shipment. If order amount less than US$5,000, there will be an additional US$150 handling charge. For small amount, Paypal is highly recommended to use. There will be a 10% surcharge of the amount.
Do you provide pre-production sample for approval procedure before mass production? Is it free of charge?
Artwork E-proof, Digital Paper Proof or Digital Proof with actual material are free of charge, but freight charge paid by customer. Press Proof Uncut Sheet and Pre-production Sample are charged and freight charge also paid by customer.
How do you charge for actual samples? What is the lead time?
Press Proof Uncut Sheet and Pre-production Sample Charge will depend on colors of your design, material, packing and quantity. General lead time will be around 14 days after e-proof and sample PI confirmation, and 100% payment received.
How much for your standard product samples?
Sample of standard product is US$5-10 per deck. Freight charge paid by customer. For small amounts, Paypal is available to save the bank charge for both sides.